Facilities
Management

Facilities Management

Top-tier commercial real estate property performance requires a holistic approach to facilities management. Our property management teams consider all aspects of the property’s maintenance, security, utilities management and accounting. Our integrated facilities management services are designed to help property owners improve efficiency, reduce costs, and create a more sustainable and productive asset.

Maintenance

Our in-house maintenance teams are integral to the success of the properties we manage. They save property owners money on costly third-party vendors, and they are trained alongside our property managers and held to the same standards of customer service to ensure that the job is done properly and that the tenants are happy with their property management team.

Learn how our property management strategy benefits owners and tenants.

Security

Tenants put their trust in building security. We do not take that trust lightly. That’s why we partner with building owner’s preferred security partners to integrate their personnel and services into the daily property management system.

Utilities Management

As part of our transparent management philosophy, we provide property owners with regular reporting with detailed energy usage, call outs for bottlenecks and inefficient usage and recommended changes to maximize energy efficiency across multiple tenant spaces and entire building developments.

Properties we manage achieve up to a 15% reduction in operating expenses compared to previous property management teams by managing utility consumption, monitoring building automation performance and performing repairs with our staff to reduce costly third-party contractor usage.

Accounting

Our team has an impressive record of increasing efficiency, attractiveness and financial performance of commercial real estate assets. We maximize your property’s value by developing customized property business plans and budgets, leveraging long-standing bank and lending relationships to secure favorable fee arrangements and above-market interest rates for invested funds and comprehensive income and expense management.

The Copaken Brooks property management team was instrumental in driving value for Creekwood Commons. Not only do they have solid tenant relationship skills their efforts to create a Community Improvement District provided a completely new income stream. This income will facilitate funding of multiple capital priorities without the need of owner capital. In addition, a substantial increase NOI and overall valuation of the center was will be produced that we otherwise would not have achieved simply through leasing and rental increases.

Stanley L. McElroy, Jr. President, BIG Shopping Centers USA
The Copaken Brooks property management team did a great job of managing Piper Plaza. They are a true partner who works in a collaborative manner with all to preserve and drive asset value. Their efforts over the years facilitated in the preservation of the physical asset and NOI growth which produced a handsome ROI when the decision was made to sell the project.

J. Brett Gordon President, McCownGordon Construction
The Copaken Brooks property management team was instrumental in driving value for my retail center. They guided the project through the economic downturn in 2009 by preserving value and materially improving NOI each subsequent year. It was their processes and focused attention to tenant relations and operating expense management that allowed me to maximize the centers value when I decided to sell in 2017.

Hans Peter President, Phenix Label Company
We continue to be very pleased with the relationship and the results. Tight vendor control produced superior results and mitigated budget overruns on a variety of ongoing initiatives and capital projects. The property management staff understands our business and anticipates our needs.

Jack Kammerer Missouri Bank
They are a self-managed, goal oriented, consensus-building team that has produced significant and consistent positive change.

Claude Page City of Kansas City, Missouri

16812 W 89th/Renner 89

State Line 47

City Center — Gateway Site

City Center — The Hampton

City Center — Park View

City Center — The District Office

City Center — The District Retail

City Center — Restaurant Row (Office)

Meet the Facilities Management team

Mark Thomas, RPA SENIOR VICE PRESIDENT - PROPERTY & RISK MANAGEMENT
Lonny Stump, CPM SENIOR PROPERTY MANAGER
Malcolm A. Campbell PROPERTY MANAGER
Kelley Silvers SENIOR PROPERTY MANAGER

Amelia Adamo SENIOR PROPERTY MANAGER

Featured Article

By Mark Thomas

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Posted March 28, 2018

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