SMG is located in the Kirkwood Building in the downtown corridor at 1737 McGee, Kansas City, Missouri. It is currently the corporate headquarters for the Service Management Group, Inc. (SMG). Service Management Group offers customer experience, brand research, employee engagement, and reporting and analytics services for restaurant, retail, grocery, convenience store, travel and entertainment, and services industries. SMG partners with over 325 brands to create 5-star human experiences that drive loyalty and profitable sales. SMG’s holistic approach differentiates through state-of-the-art measurement, technology, and insights that help clients listen, understand, and act. Strategic solutions include Customer Experience Measurement, Employee Engagement, OmniView Feedback, Social Monitoring + Publishing, and Brand Research. SMG is an AMA Top 50 research firm with a global footprint-evaluating over 110 million surveys annually, in 49 languages across 121 countries. The company was founded in 1991 and is based in Kansas City, Missouri with locations in Boston, Massachusetts; Hertfordshire, United Kingdom; and Tokyo, Japan.

Copaken Brooks’ John Coe sold this property in 2022.